Organizational Consultation XVI  The Chartering Process: Part One

Organizational Consultation XVI The Chartering Process: Part One

Employees rarely seem to get excited about the profits being generated in their organization. They may be relieved that the organization is financially secure, given that they are more likely to be able to retain their job if the company is fiscally healthy. There is little joy, however, in witnessing large profits going out to the stockholders or upper management through profit-sharing plans. Employees are inclined, instead, to take great pride in the services being provided by their company to their community. They can speak with enthusiasm about the benefits that their company provides to people who need homes or high-quality washing machines or nutritious meals or low cost computers.

We proposed a series of employee meetings, each meeting involving no more than eight to ten employees. These meetings should be more intimate than those conducted regarding the values of New England Standard. The reflections of employees are often very personal, especially when they are asked to identify the reasons they work at a company. Many employees are unwilling to talk in large groups about the satisfaction they find in producing something of value for their community. We suggested that the consulting team formulate a statement of purpose for New England Standard, based on results from these employee meetings. This statement would then be presented to Gary and modified and approved by the New England Standard Board.

The fifth step consists of the formulation of an integrated charter. The charter would consist of the mission, vision, values and purpose statements that our team had produced in conjunction with Gary, the New England Standard employees, and the New England Standard board. This charter would, in turn, be distributed to all employees, who would be asked to review the document. A series of employee luncheon meeting would be scheduled where Gary (or one of us as consultants) could answer questions regarding the chartering process. Employees would be informed that all members of the New England Standard Corporation are expected to sign this charter and commit themselves to work on behalf of the mission, vision and purposes, and in a manner that is consistent with the company’s values.


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About the Author

William BergquistWilliam Bergquist, Ph.D. An international coach and consultant in the fields of psychology, management and public administration, author of more than 50 books, and president of a psychology institute. Dr. Bergquist consults on and writes about personal, group, organizational and societal transitions and transformations. His published work ranges from the personal transitions of men and women in their 50s and the struggles of men and women in recovering from strokes to the experiences of freedom among the men and women of Eastern Europe following the collapse of the Soviet Union. In recent years, Bergquist has focused on the processes of organizational coaching. He is coauthor with Agnes Mura of coachbook, co-founder of the International Journal of Coaching in Organizations and co-founder of the International Consortium for Coaching in Organizations.

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