We are already in a world where everybody is able to come up with ideas. We inform the intelligent operation of our likes and dislikes in the data that we send back to it. Imagine if we trust the front line more – we would create more meaningful customer experiences – and quicker.
Many relationships that could be labeled postmodern are poised on the edge of chaos. Chaos is defined here as a state of unpredictability—as a system in which certainty and uncertainty are in interplay with one another.